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Informatie

Jewelry Dropshipping FAQ: Shopify App, Packaging, Shipping, Materials and Returns

This page sets out every condition for dropshipping AdornTrade jewelry, so you can decide on your own whether it suits your store. If the conditions work for you, install the free AdornTrade Dropship app for Shopify or place your first order on this site. If they do not, we are probably not the right supplier for you.

The basics

Do you dropship single orders to my customers?

Yes. We pack each order and ship it straight to your customer, one piece at a time if needed. Shopify stores use the free AdornTrade Dropship app; stores on any other platform place each order on this site with the customer's delivery address.

Are there sign-up, subscription or per-order fees?

No. The app is free and there is no sign-up, monthly or handling fee. You pay only for the products, the shipping of each order, and a gift box at USD 2.50 if you choose one.

Is there a minimum order?

No. There is no minimum order quantity or value; every listing can be ordered from one piece.

Do I need a registered business, a VAT number or approval?

No. Individuals can order, no business licence, VAT number or resale certificate is needed, and the Shopify app needs no approval from us.

Where do you ship from?

All orders ship from Guangzhou, China. We do not keep stock in a US or EU warehouse, so allow 10 to 22 business days from payment to delivery: 3 to 7 business days to prepare the order and 7 to 15 business days in transit.

I live in one country and sell to customers in another. Is that a problem?

No. Only your customer's delivery address matters: if we have a shipping service to that address, the order can be dropshipped there.

Which products can I dropship?

Every published listing: 925 sterling silver, moissanite set in 925 silver, stainless steel, copper and brass, alloy, and pearl and natural stone jewelry.

Do you send free samples or give new stores a discount?

No. To check an item, order one piece at the listed price plus shipping; you can send it to your own address first. Orders on this site get the 3-piece and 8-piece prices shown on each listing.

The Shopify app

How do I install it?

Search the Shopify App Store for "AdornTrade Dropship", or open its App Store page and click Install. No account on this site is needed. The setup steps are on the Shopify dropshipping app page.

Which Shopify plan do I need?

Any plan can install the app. Our live shipping rates at your checkout need a Shopify plan that includes third-party calculated shipping rates; on other plans the app uses the shipping rates you set in Shopify.

Where do I see my cost, and why is it different from the website price?

Every variant shows your cost in your store currency before you import it, and the cost is written to the Cost per item field in Shopify. App costs include the dropshipping service (hourly stock sync, automatic order routing and single-piece fulfilment), so they are higher than the 1-piece prices on our website, where you place each order yourself. The first 50 stores that install the app pay our website prices for their first 90 days.

How are stock and prices kept in sync?

Stock is updated from our catalogue every hour. Prices that follow your pricing rule are recalculated when our price or the exchange rate changes; a price you set by hand is kept, and the app warns you if it falls below your cost.

Are my customers' orders sent to you automatically?

Yes. When your customer checks out in your Shopify store, the order reaches us as a supplier order. You pay it, for the products plus shipping in US dollars, by PayPal or card from the app's Orders page or the email we send you, or automatically from prepaid credit. We ship once it is paid.

Does the tracking number go back to Shopify?

Yes. When the parcel ships, the tracking number is added to the order in your Shopify store and Shopify notifies your customer as usual.

Will the app change my product titles, descriptions or handles?

No. After import the title, description, images and handle are yours. The app only keeps the stock level, the price (while it follows your rule) and our SKU in sync; a changed SKU is restored at the next sync, because it links the variant to our catalogue.

I already listed your products by hand. Will they be linked?

No. Only products imported through the app are linked; adding our SKU to a product you created yourself does not link it. Import the item through the app instead.

Can I add a gift box to app orders?

Yes. In the app, open Settings and choose a box style and colour under Gift boxes: every piece of each order then gets the box type that fits it (a ring box for a ring, a necklace box for a necklace), at USD 2.50 per box, added to the supplier invoice. If you send orders by hand, you can pick a different box for each item before sending (Orders, Gift boxes). Pieces without a box ship in the standard OPP bag.

Can I connect more than one store?

Yes. Install the app in each Shopify store; each store has its own settings, pricing rules and orders.

Dropshipping without Shopify

I sell on WooCommerce, Etsy, Wix, TikTok Shop or my own site. How do I dropship?

Place each order on this site: add the items to your cart, enter your customer's name and delivery address at checkout, and pay. Every parcel is packed the same white-label way, so you do not need to tell us it is a dropshipping order.

Do you have an API, a WooCommerce plugin or an Etsy integration?

No. The Shopify app is our only integration. For other platforms, use the product data file below and order on this site.

Is there a product data file?

Yes. The product data file lists every item code in one CSV with its options, 1, 3 and 8-piece prices, stock status, the date stock was checked and photo links, with no sign-up. PDF catalogues are on the catalogue page.

Can one order go to several customers?

No. Each order ships to one address, so place a separate order for each customer.

Packaging and branding

How is each order packed?

Each piece is packed in a clear OPP bag. The parcel contains only the jewelry (and gift boxes, if you bought them): no invoice, no packing list, no prices, no AdornTrade name and no promotional material. The outside carries the shipping label and the customs information required for delivery. Every order, wholesale or dropship, is packed this way.

Can I get a gift box?

Yes. Gift boxes cost USD 2.50 each, one box per piece. On app orders, choose them in the app (Settings, Gift boxes); on orders placed on this site, buy them together with the jewelry. Orders without boxes ship in OPP bags.

Can you print my logo, or use my own branded packaging?

No. We ship white label only: no logo printing, no custom logo, no custom boxes, bags or labels.

Can I sell your products under my own brand?

Yes. Neither the items nor the packaging carry our name, so you can sell them under your store's name.

Can you engrave names, change lengths or make a design only for me?

No. We sell the catalogue as listed, in the sizes, lengths and colours each listing offers, and every design is available to all buyers.

Gift box styles

Every gift box costs USD 2.50, whatever the style or size. One box holds one piece; choose the box type that matches the jewelry (ring, earring, pendant, bracelet or necklace). Orders without boxes ship in clear OPP bags.

Velvet gift box

Classic flocked velvet in black, red and pink. Box types: ring, pendant, bracelet and long necklace box (22.5 × 5.4 cm).

Black velvet ring, pendant and necklace boxes
Black velvet ring, pendant and necklace boxes
Red velvet ring, pendant and necklace boxes
Red velvet ring, pendant and necklace boxes
Pink velvet ring, pendant and necklace boxes
Pink velvet ring, pendant and necklace boxes

Ivory rounded velvet box

Soft ivory velvet with rounded corners. Box types: ring, earring, small and large pendant, bracelet and bangle box.

Ivory velvet ring box
Ivory velvet ring box
Ivory velvet earring box
Ivory velvet earring box
Ivory velvet pendant box
Ivory velvet pendant box
Ivory velvet long necklace box
Ivory velvet long necklace box

Pink velvet box

Pink velvet with rounded corners, with a matching pink paper gift bag. Box types: ring, earring, pendant, bracelet and long necklace box.

Pink velvet ring box
Pink velvet ring box
Matching pink paper gift bag
Matching pink paper gift bag

Paper drawer box

Textured paper box with a pull-out drawer and a black insert, printed "Best Wishes for you". Colours: pink and white. Sizes: 5 × 5, 7 × 9, 7.5 × 7.5 and 9 × 9 cm, 3.5 cm high.

Pink paper drawer box
Pink paper drawer box
White paper drawer box
White paper drawer box

Blush and black box

Brushed blush-pink outer box with a black velvet inside. Box types: ring, pendant, bracelet and necklace box.

Blush and black necklace, ring, pendant and bracelet boxes
Blush and black necklace, ring, pendant and bracelet boxes

Photos and product information

Can I use your product photos?

Yes, to sell our items: in your store, on marketplaces, in social posts and in paid ads, before or after you buy. You may crop, resize and change the background as long as the item is shown accurately. You may not use them to advertise items sourced elsewhere.

Do you have product videos or extra photos?

No. We supply the photos on each listing, which are the full-size images we have; they are also linked in the product data file.

Do your items have UPC, EAN or GTIN barcodes?

No. Listings carry our item codes only.

Can I sell your items on Amazon, Etsy, eBay or TikTok Shop?

Yes, as far as we are concerned. Each marketplace has its own rules on dropshipping and resold goods, so check them for your account.

Where are the sizes, lengths and stone details?

On each listing: every option (ring size, length, colour, stone size) has its own item code, and the specifications show what the supplier record states. Rings sold in Hong Kong sizes also show the US size; half sizes are available only where a listing offers them.

Materials and quality

Is your 925 silver real sterling silver?

Yes. Items sold as 925 sterling silver are solid sterling silver, not silver-plated base metal. SGS measured 932‰ silver in a 925 sterling silver moissanite ring from our catalogue; the report is on the test reports page and applies to the sample tested.

Is every silver piece stamped 925?

No. Most pieces carry a 925 or S925 stamp, but not every piece: small items such as stud earrings may have no stamp. A jeweller can confirm the silver content with an acid test or an XRF reading.

Does sterling silver tarnish?

Yes. Sterling silver darkens naturally with air and moisture; it is not a sign of fake silver. A silver polishing cloth removes it, and storing pieces in a closed bag slows it down. Tarnish that develops after delivery is not a defect.

Do moissanite pieces come with a GRA certificate?

Only for single stones of 0.3 carat and above. Smaller moissanite stones do not come with a certificate; the size refers to one stone, not the combined weight of all stones in a piece. All our moissanite is lab-created and set in 925 sterling silver.

What grade is your stainless steel, and is the gold colour PVD?

Listings say stainless steel without a grade. The gold colour on stainless steel pieces is 18K gold plating. A stainless steel sample passed EU nickel release (EN 1811), lead and cadmium tests at a CNAS-accredited laboratory; the report is on the test reports page and applies to the sample tested.

Is your jewelry waterproof, tarnish-free or hypoallergenic?

We do not label any item waterproof, tarnish-free, hypoallergenic or nickel-free. Plating on any metal wears over time with friction, water, perfume and chlorine, and we give no guarantee on how long plating lasts.

What are the alloy pieces made of?

Alloy, as stated on each listing. Where a piece has a plated finish, the plating wears with use.

What are the copper and brass pieces made of?

Copper or brass under a plated finish, as stated on each listing. The plating wears with use, and on some wearers copper and brass can leave a mark on the skin.

Is every order checked before it ships?

Yes. Every order is checked piece by piece before dispatch. Pieces of the same item can differ slightly in tone and finish, and natural stones and pearls vary from piece to piece.

Are you a factory or a trading company?

AdornTrade has been in the jewelry business since 2020, runs its own silver jewelry factory and works with partner stainless steel and copper jewelry factories in Panyu and Dongguan.

Shipping prices

Orders placed on this site below the free-shipping threshold pay a flat shipping price to these destinations, whatever the number of pieces or weight. The price includes import duties and taxes.

BestemmingVerzending op basis van goederenwaarde
Verenigde StatenGoederen onder $50: $7.99
$50 tot onder $99: $9.99
EU-landenGoederen onder $50: $11.99
$50 tot onder $99: $13.99
Verenigd KoninkrijkGoederen onder $99: $6.99
CanadaGoederen onder $99: $7.99

Ja, bij bestellingen van $ 99 tot $ 350 (goederenwaarde na kortingen; bestemmingen: de Verenigde Staten, Canada, het Verenigd Koninkrijk, alle 27 EU-landen, Zwitserland, Noorwegen, Australië, Nieuw-Zeeland en Mexico): de DDP-lijn is gratis, en invoerrechten en btw bij invoer zijn al inbegrepen, dus het totaal bij het afrekenen is de volledige kostprijs tot aan de deur en bij levering wordt niets geïnd. Bestellen kan vanaf 1 stuk en u kunt materialen combineren om $ 99 te halen. Bestellingen boven $ 165 kunnen als meerdere DDP-pakketten worden verzonden, ook gratis. Buiten $ 99–$ 350 toont de winkelwagen de verzendkosten vóór het betalen. Expreskoeriers (DHL, UPS, FedEx) zijn nooit gratis.

Other destinations are quoted at checkout from the items in the order; the calculator on the shipping information page shows the services and prices for any address.

Shipping questions

How much is shipping on Shopify app orders?

App orders pay the carrier quote for each order; the flat prices and free shipping above apply to orders placed on this site. For example, on 10 November 2026 a 100 g parcel on Economy Parcel, duties included, was quoted at USD 6.83 to the United States (10 to 15 days in transit), USD 5.12 to the United Kingdom (7 to 15 days), USD 12.21 to Germany (7 to 15 days) and USD 5.42 to Canada (10 to 15 days).

How long does delivery take?

Allow 10 to 22 business days from payment to delivery. We prepare and dispatch each order within 3 to 7 business days of payment, and transit then takes 7 to 15 business days. Business days exclude weekends and public holidays, and Chinese New Year and China's October holiday add extra time. Tell your customers to expect this before they order.

Which countries do you ship to?

Most countries. The calculator on the shipping information page shows the services available to any address; if none is shown, we have no suitable shipping service there. We do not ship to Iran, North Korea, Cuba, Syria, Russia or Belarus.

Is every parcel tracked?

Yes. The tracking number is emailed when the parcel ships and, for app orders, added to your Shopify order.

Can I choose an express courier?

Where available, checkout also offers express couriers such as DHL, UPS or FedEx at their quoted price. They are never free, and on some of them the receiver pays import duty on delivery; checkout labels those.

Do holidays affect shipping?

Yes. Chinese New Year and China's October national holiday pause dispatch for an extended period; the dates are announced on the site in advance.

Can I change the delivery address after ordering?

Only before dispatch. After dispatch, an address correction costs the carrier's fee, which is passed on at cost.

Duties, taxes and invoices

Will my customer pay import duty on delivery?

Not on duty-included services. The flat prices and free shipping above use duty-included services, and checkout labels every service on which the receiver pays duty or VAT on delivery.

Do I need an IOSS number for EU customers?

No. For EU parcels with a goods value of EUR 150 or less, the duty-included service covers import VAT and duties under the carrier's arrangement.

Is there an extra fee for European parcels?

Yes. European parcels currently carry a handling fee of EUR 5 per parcel, which is why shipping to Europe costs more than to the US or UK. Work out your selling price after the product cost, shipping, this fee and any taxes, especially for a single low-priced item.

What value is declared to customs?

We declare goods accurately and do not accept orders conditional on under-declaring value or misdescribing contents.

Can I get an invoice for my bookkeeping?

Yes. Every paid order has a commercial invoice and packing list you can download from the order page or the link in the payment confirmation email. Nothing is put inside the parcel.

Problems, returns and cancellations

What if an item arrives damaged, wrong or defective?

Email sales@adorntrade.com within 14 days of delivery with the order number, the item codes and clear photos. Where the fault is ours, we replace the item, credit your account or refund it, and we cover any return carriage; low-value items are usually resolved without sending them back. Details are in the returns policy.

What if a parcel is lost?

Email sales@adorntrade.com with the order number if tracking stops updating. Once the carrier confirms the parcel is lost, we reship the order or refund it. A parcel shown as delivered by the carrier is not treated as lost.

Do you accept returns from my customers?

No, not for change of mind, a wrong size chosen by the customer, or items that have been worn or altered. Returns are accepted only for faults on our side, as above, so set your store's return policy with this in mind.

What if an item is out of stock after I pay?

The rest of the order ships and the missing item is refunded to the original payment method.

What if a parcel is refused or abandoned at customs?

If it comes back to us, it is refunded minus the outbound shipping, the return shipping and any carrier charges.

Can I cancel an order?

With the Shopify app, cancel the order in Shopify: an unpaid supplier order is cancelled automatically; if it has been paid, email sales@adorntrade.com before it ships. For orders placed on this site, email sales@adorntrade.com with the order number before dispatch.

Does tarnish or plating wear count as a defect?

No. Tarnish and plating wear that develop after delivery through wear, moisture, cosmetics or storage are not covered.

Payment and support

How do I pay?

In US dollars through PayPal: with a PayPal account, or with a Visa or Mastercard card without a PayPal account. App orders can also be paid automatically from prepaid credit.

Do prices change?

Yes. Prices follow our cost and the exchange rate. In the app, prices that follow your rule update automatically; on this site, the price shown at checkout is the one you pay.

How do I contact you?

By email at sales@adorntrade.com, with your order number or the item codes you are asking about. Support is by email only.